Utility Billing Department
The City of Norwalk owns and operates the municipal water system and the wastewater treatment facilities. City residents and businesses are billed monthly for water and sewer services through the Utility Billing Office at Norwalk City Hall.
General Information
Water and sewer usage is billed in 100 gallon increments
• Property owners can apply for water service by email at the Utility Billing Office in City Hall or by calling 419-663-6740.
• 24 hour notification is required for changes in water service.
• Utility bills are due on or about the 19th of each month.
• If payment is not received by the due date, a 10% penalty and/or disconnect will be assessed.
• A $50 turn-on fee and payment of any past due amounts are required by 3:30 pm for service to be reconnected the same day.
Billing Information
Effective March 10, 2025, our online billing portal is getting a new look with new features! Please click the link below to read all about signing up for ONLINE ACCESS, PAPERLESS BILLING, and AUTOPAY!
eBills are emailed to residents enrolled in Paperless Billing the same day the bills are generated.
Paper Bills are mailed on or about the 5th of each month.
Payment is due on or around the 19th of each month. If the 19th falls on a weekend or holiday, payment due date will be adjusted.
Payments not received by the due date are charged a 10% penalty fee. Accounts with overdue balances are subject to immediate disconnection. A $50 turn-on fee and payment of past due amounts are required for reinstatement of discontinued service.
Online Billing
Bills may be viewed on-line or received via e-mail. Please visit: : https://norwalkoh.authoritypay.com to create an account and then opt-in to paperless billing.
Payment Information
The City of Norwalk accepts cash, money orders, personal checks, VISA, MasterCard, and Discover Card for payment. Credit card payments cannot be accepted over the phone. Personal checks are not accepted for reconnection services.
Credit/Debit Card Payments: A fee of 2.35% with a $1.00 minimum will be charged for each credit/debit payment between $.01-$1,500.00.
eChecks: One-time payments made using checking account information will be charged a $1.00 per transaction fee for payments between $.01-$15,999.00.
Autopay: There is no charge to use checking account information for the reoccurring Autopay option each month.
Payments can be made at the following locations:
• City Hall Utility Billing Window (Office Hours 8am - 4:30pm), 38 Whittlesey Avenue
• City Hall drop box by front door
• Drive-by drop box in front of Norwalk Police Department
• Miller’s Market, 177 Whittlesey Avenue (current amounts only)
• Schild's IGA, 171 Milan Avenue (current amounts only)
• By mail addressed to City Hall, Utility Billing, PO Box 585, Norwalk, OH 44857
• Online. Follow this link to pay online. Please click “Set Up Online Access” to register.
• Autopay, once registered and logged in to your online account, add a payment method, then enroll in Autopay for free! Autopay transactions will be pulled from your account on the DUE DATE each month.
Start/Stop Service
Water and sewer service must be listed in the property owner's name. Property owners are responsible for services and charges, even on rental properties.
Property owners can apply for water service at the Utility Billing Office in City Hall or by calling (419) 663-6740. Proper identification is required. Requests for final readings can only be made by the property owner. Requests must be made at least one business day prior to the requested reading date.
Water & Sewer Rates
Water and sewer rates are based on operation costs and consumption. Rates are reviewed and if necessary, adjusted yearly.
Inside City Limits Rates
Water Rates
Minimum Charge
for 1,000 gallons or less $4.50/month
Usage per 100 gallons 90¢
Sewer Rates
Minimum Charge
for 1,000 gallons or less$6.00/month
Usage per 100 gallons$1.20
STORM WATER Per equivalent residential unit $1.50
Outside City Limits Rates
Water Rates
Minimum Charge
for 1,000 gallons or less $9.00/month
Usage for per gallons $1.80
Sewer Rates
Minimum Charge
for 1,000 gallons or less$8.40/month
Usage per 100 gallons$1.68